Introduction

AC&C Co., Ltd. is a global trading and supply company headquartered in Incheon, South Korea, established in 2021. We operate across four core business sectors — chemical products, medical solutions, automotive trading, and industrial materials — serving clients across Africa, the Middle East, and Asia.

This Privacy Policy applies to all personal information processed by AC&C in connection with our website, business inquiries, trade correspondence, and commercial partnerships. We comply with applicable data protection laws, including South Korea's Personal Information Protection Act (PIPA) and, where applicable, international data protection frameworks.

Information We Collect

We collect information in several ways depending on how you interact with us.

Information You Provide Directly

• Contact details: Name, company name, job title, email address, phone number, country, and mailing address
• Business inquiry information: Product specifications, quantities, destination, timelines, and other trade-related details you share in inquiries
• Correspondence: Messages, attachments, and documents you send us via email, contact forms, or other communication channels
• Commercial documentation: Business registration details, trade references, and shipping information provided during transactions

Information Collected Automatically

• Technical data: IP address, browser type, operating system, device information, and referring URLs
• Usage data: Pages visited, time spent on pages, click patterns, and navigation through our website
• Cookies and similar technologies: See Section 9 for details

Information from Third Parties

We may receive information from trade associations, business partners, freight forwarders, and publicly available sources (such as company registries) when it is necessary for legitimate business purposes.

How We Use Your Information

We use the information we collect for the following purposes:

• Business communications: Responding to inquiries, providing quotations, and managing trade correspondence
• Service delivery: Processing orders, coordinating logistics, arranging shipments, and providing after-sales support
• Customer relationship management: Maintaining records of our business relationships, managing partnerships, and providing account management
• Legal and regulatory compliance: Meeting export documentation requirements, customs declarations, sanctions screening, and tax obligations
• Website improvement: Analyzing how our website is used to improve content, performance, and user experience
• Marketing communications: Sending business updates, product information, and industry insights (only where you have opted in or where permitted by law)
• Security: Detecting fraud, preventing unauthorized access, and protecting our systems and data

Legal Basis for Processing

We process personal information under one or more of the following legal bases:

• Consent: When you explicitly agree to share information (e.g., subscribing to business updates)
• Contract performance: When processing is necessary to fulfill a trade agreement or respond to a commercial request
• Legitimate interests: For business development, customer relationship management, and improving our services — balanced against your privacy rights
• Legal obligation: When required by export controls, customs regulations, anti-money laundering laws, or other applicable legal frameworks

How We Share Information

AC&C does not sell your personal information. We share information only in the following circumstances:

• Suppliers and manufacturers: Verified Korean and international manufacturers who fulfill your orders (limited to information necessary for production and shipping)
• Logistics and freight partners: Shipping lines, freight forwarders, customs brokers, and inspection agencies required to deliver your goods
• Banking and payment providers: Financial institutions processing international trade payments and letters of credit
• Government authorities: Customs, export control agencies, and regulatory bodies when required by law
• Professional advisors: Legal counsel, auditors, insurers, and consultants bound by confidentiality obligations
• Corporate transactions: In the event of a merger, acquisition, or business restructuring (with appropriate safeguards)

International Data Transfers

As an international trading company, AC&C operates across multiple jurisdictions including South Korea, Africa, the Middle East, and Asia. Your information may be transferred to and processed in countries other than your own.

When we transfer personal information internationally, we take appropriate steps to ensure it remains protected — including using contractual safeguards, limiting access to authorized personnel, and complying with applicable data transfer regulations.

Data Retention

We retain personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Meet legal, accounting, tax, and regulatory requirements (including Korean trade laws and export documentation standards)
• Resolve disputes and enforce our agreements

Inquiry records are typically retained for up to 3 years. Trade transaction records and related correspondence are retained for up to 10 years to meet commercial and tax obligations. When information is no longer needed, we securely delete or anonymize it.

Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, loss, disclosure, or alteration. These include:

• Encrypted data transmission (SSL/TLS) for our website
• Access controls limiting data access to authorized personnel only
• Secure storage of physical and digital records
• Regular security reviews and staff training on data protection
• Confidentiality agreements with all employees and third-party partners

However, no method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and analyze site usage.

Types of Cookies We Use

• Essential cookies: Required for the website to function properly (cannot be disabled)
• Analytics cookies: Help us understand how visitors use the website (e.g., Google Analytics)
• Functional cookies: Remember your preferences (such as language settings)

You can control cookies through your browser settings. Disabling cookies may affect certain website functionality.

Your Rights

Subject to applicable law, you have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your information (subject to legal retention requirements)
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing based on legitimate interests or for direct marketing
• Portability: Request transfer of your information to another service provider (where applicable)
• Withdraw consent: Withdraw any consent you previously provided (without affecting prior processing)

To exercise these rights, contact us at Info@acnckr.com. We will respond within a reasonable timeframe and may need to verify your identity before processing your request.

Children's Privacy

Our website and services are intended for business use and are not directed at children. We do not knowingly collect personal information from individuals under 18 years of age. If you believe we have collected information from a minor, please contact us and we will take appropriate action.

Third-Party Links

Our website may contain links to third-party websites, services, or partners. AC&C is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you through our website or by email.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal information, please contact us using the details below.